Frequently Asked Questions (FAQ) — AurValin
Faqs
Browse products, select your preferred item, choose size/color (if applicable), add to cart > checkout > select delivery option > choose payment method > confirm.
You will receive confirmation instantly.
No. You can order without account.
But registered users get: faster checkout + order history + faster re-orders.
No. One order = One shipping address.
If you need multiple, place separate orders.
After placing order, you will receive status updates.
You can also Check this page TRACKING ORDER or contact our support with your Order ID.
- Cash on Delivery (COD) — all over Bangladesh
- bKash
- Nagad
- Bank Transfer
- Cards
- Inside Dhaka: 1-3 Days
- Outside Dhaka: 2-5 Days
We deliver via trusted courier partners from Dhaka fulfilment.
- Incorrect address
- Customer unreachable
- Payment declined
- Product stock-out (handled as per Return Policy)
We always notify before final cancellation.
Every product page includes size chart details. Always check size chart before placing order.
Yes, as per our standard Return & Refund Policy (see /returns-refund-policy).